Support ticket system is an adequately designed ticket managing PHP system that facilitates great user experience for your Clients / Customer / End-User. Accessible by multiple agents and admins, this tool helps in managing tickets generated by Clients / Customer / End-User. By adequately managed support you can close the generated tickets.
- An effective dashboard with graphical representation of categories and tickets. Get an insight on number of agents as well as open and closed tickets.
- Facilitates multiple admin usage.
- Generates ease for clients in creating tickets.
- You can add multiple agents to resolve queries.
- Search tickets by unique number.
- Change the ticket status to in progress, on hold or closed.
- Maintaining personal notes for each tickets.
- Create various categories for easy customer resolution.
- Multiple language access.
- Wizard installation.
- An expressive, elegant syntax using Laravel.